Policies

Refund Policy

All sales for professional development content made through this website are final.

Because our products are delivered digitally and provide immediate access to course materials, downloadable content, and certification resources, we do not offer refunds, exchanges, or cancellations under any circumstances.

By completing your purchase, you acknowledge and agree that:

You are purchasing a digital product.
Access is granted immediately upon payment.
Digital products cannot be returned or revoked.
Therefore, all sales are final and non‑refundable.

If you experience any technical issues accessing your digital content, please contact us and we will ensure you receive the materials you purchased.

Privacy Policy

This Privacy Policy explains how STEELE training & consulting ltd. (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website, purchase digital products, or complete online training courses. By using this website, you agree to the practices described below.

1. Information We Collect

1.1 Account Information

When you create an account or enroll in a course, we collect basic information such as:

Name
Email address
Billing address (required by payment processors)

1.2 Course Completion Information

When you complete a course, we store:

Your name (as it appears on your account)
Course ID
Completion date
Certificate ID (automatically generated)

This information is retained permanently so that your certificate can be verified by third parties such as employers, regulators, or professional bodies.

1.3 Payment Information

We do not store or process your credit card or banking information on our servers. All payments are securely handled by:

WooCommerce
Stripe
PayPal

These third‑party processors handle all sensitive payment data in accordance with PCI‑DSS standards.

1.4 Email Preferences

You will only receive marketing or promotional emails if you explicitly opt in to our mailing list. Transactional emails (such as receipts, course access, or certificate notifications) may still be sent as part of your purchase or account activity.

2. How We Use Your Information

We use your information for the following purposes:

To provide access to purchased digital courses
To generate and store course‑completion certificates
To allow third‑party verification of your credentials
To send optional marketing emails (only if you opted in)
To comply with tax, accounting, and legal obligations

We do not sell, rent, or trade your personal information.

3. Certificate Verification

Your certificate ID, name, and course‑completion details may be shared with third parties only when they enter your certificate ID into our verification system. No other personal information is disclosed.

4. Data Storage and Security

Our website is hosted on CanSpace Canadian servers using a shared hosting environment. This means:

Your data is stored on servers located in Canada
The hosting environment is shared with other customers
We do not control the physical infrastructure
Security protections are provided at the hosting‑provider level
We implement additional software‑level security measures within our website

While we take reasonable steps to protect your information, no shared hosting environment can guarantee absolute security. By using this website, you acknowledge these inherent limitations.

5. Your Rights

You may request:

Access to your personal information
Correction of inaccurate information
Deletion of your account (except certificate records required for verification)

Because certificates must remain verifiable, course‑completion records cannot be deleted once a certificate has been issued.